Love's Travel Stops & Country Stores Holiday Inn Express & Suites - Hotel Front Desk Supervisor in Chanute, Kansas
Req ID: 119469
OBJECTIVE OF THE POSITION : Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department. Front Desk Supervisors will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner.
JOB SUMMARY : Front Desk Supervisors will assist the Hotel Assistant Manager and Hotel General Manager by supervising and coordinating Guest Service activities of departmental employees during shift while on duty. Carries out supervisor responsibilities in accordance with Love’s policies. Front Desk Supervisors will train employees, assign, direct, and review work, address complaints and resolve problems.
Greet customers as you see them, speak politely, and assist customers.
Directs, coaches, and trains staff during shifts.
Makes schedules and adjustment to hours. Assigns breaks and lunches during shift.
Implements training of company or franchise policies and procedures and operational goals and objectives.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
Addresses problems that may come up while on duty and communicates progress to management.
Performs duties of department at front desk, in maintenance, housekeeping or restaurant.
Communicates with other departments to coordinate events and activities at the property.
May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to department manager or general manager.
Oversees cleanliness and organization of work area.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Maintain a safe facility and use safety first practices to remain accident-free.
Other duties as assigned by your manager.
EDUCATION AND EXPERIENCE:
High School Diploma or GED required
Associates Degree (AA) or equivalent from a two-year college or technical school preferred
6 months customer service and cash handling experience required
Supervisory and/or training experience preferred
BACKGROUND CHECKS : All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s.
SKILLS AND PHYSICAL DEMANDS:
Hard Skills: Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks
Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
Typical Physical Demands:
Regularly required to talk and hear.
Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
Occasional light lifting not over 50lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of this job, the employee will primarily be working within a hotel environment working directly with food and beverages and interacting with the public face-to-face. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low level.
TRAVEL REQUIREMENTS : No travel is expected for this position.
EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Function(s): Hospitality
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.