Love's Travel Stops & Country Stores Workforce Management Lead in Oklahoma City, Oklahoma
Req ID: 247081
BASIC PURPOSE : The Workforce Management Lead is responsible for supporting and managing Love’s Travel Stops labor needs, including reporting, communication, gatekeeping workload, program development, and analysis. The Workforce Management Lead will also design, create, implement, modify and monitor training and processes within Workforce Management software.
Work with Operations to support Workforce Management to meet the needs of Love’s Country Stores and Travel Stops
Gatekeep tasks coming across in Task Manager and communicate with stakeholders
Measure workload through analysis
Build and maintain Walks, Forms, Checklists and Q Notes and Chat
Field Help Desk Tickets
Develop Workforce Management reporting for RTM and RWS
Gather requirements from internal/external customers and provide solutions for Time and Attendance, Task Management, and Workforce Management
Develop training materials & help create change management plans for a multi-site organization.
Ability to test and validate any changes, enhancements, or technical issues.
Write bi-weekly newsletter
Develop reporting to identify staffing opportunities and aid stores in maximizing labor productivity. Provides staffing recommendations using relevant data and key performance indicators of staffing service levels.
Other duties as assigned
EDUCATION AND EXPERIENCE:
HS Diploma or equivalent required
Bachelor’s Degree in Business, Computer Science or equivalent experience and/or certification
5+ years labor modeling experience
5+ years business analysis experience
Experience using Reflexis or other labor modeling software
Retail experience preferred
High proficiency in modeling and manipulating data, forecasting and variance reporting.
SKILLS AND PHYSICAL DEMANDS:
Hard Skills: Strong knowledge of labor modeling and labor modeling software. Working knowledge of Reflexis a plus.
Soft Skills: Excellent written and oral communication skills; excellent listening and interpersonal skills; ability to communicate ideas in both technical and business terms to all levels of management; highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision.
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert